Questions
Ordering
When do I need to order by?
You can order any time. Orders close every Sunday at 6:30pm for delivery that Monday or Tuesday; after that, orders go into the following week.
What’s on the menu?
The core menu is on every week. On top, Ben adds seasonal meals for a few weeks at a time: they’re marked Seasonal on the menu, with the date they’re available until.
How much does it cost?
Meals are priced in bundles, and you can mix and match any meals: 1 for £6.50, 3 for £17.50, 5 for £28.50, 10 for £55.00. Any number of meals is priced at the cheapest mix of bundles. Your first order gets 5% off.
Can I change or cancel my order?
Yes, before Sunday 6:30pm: message Ben and he’ll cancel it and refund you in full. After that Ben has bought the ingredients and started cooking, so orders can’t be changed or refunded.
Delivery
Where do you deliver?
Within 1.7 miles of the centre of Gnosall, which covers Gnosall and Gnosall Heath. Check your postcode on the homepage. Just outside? Message Ben; he may be able to fit you in.
When will my meals arrive?
On the day you choose, Monday or Tuesday, between 4pm–8pm. Delivery is free.
What if I’m not in?
Ben will call you on the mobile number you gave when you ordered. If he can’t reach you, he’ll arrange another time to deliver. You can also add delivery notes at checkout.
The food
Can I freeze them?
Most of them, on the day they arrive. Each meal’s storage instructions say whether it can be frozen: tap a meal on the menu to see them.
What about allergies?
Every meal lists which of the 14 main allergens it contains: tap a meal on the menu to see them. Add any allergies or dietary needs at checkout and Ben will read them. Ben handles allergens properly in his kitchen to avoid cross-contamination.
Do you do vegetarian or vegan meals?
Some weeks there are vegetarian options. Use the filters on the menu to find meals by dietary tag.
Weekly plans
How does a weekly plan work?
Choose how many meals a week, your delivery day and your usual meals from the core menu. They come every week until you change them. For any week you can swap one for a seasonal meal (for that week, or every week while it’s on) or add seasonal meals as extras. Your card is charged at the cutoff each Sunday for that week’s box.
Can I skip a week or cancel?
Yes, from your account, any time before Sunday 6:30pm. A skipped week isn’t charged. Need a longer break? Pause your plan for 1 to 4 weeks from your account.
Gift vouchers
How do gift vouchers work?
Each voucher has a code that’s spent at checkout on any one-off order, and lasts 12 months. If an order costs less than the voucher, the rest stays on it for next time. Buy a voucher.